Bupa people care. Our strong caring ethics, dedication, and respect are
valued by people, especially during the most vulnerable moments of their
lives. Trust is intrinsic to the way we operate. Our commitment, experience,
and know-how set us apart from the competition. We are willing to work with
you to help your business offer your employees the best health insurance
benefits available.
Commitment
We are devoted to our customers. Our philosophy is based on quality and
responsibility. We are committed to providing cost-effective solutions for
your company and employees.
We speak your language
Our multilingual customer service team and medical staff speak your
language, and they are available 24 hours a day, 365 days a year to handle
all your inquiries regarding coverage or claims.
Dedication
We offer excellent services and benefits for your company and employees,
providing you with the peace of mind of being insured by Bupa.
Our customers are our top priority
As leaders in health care, we know how patients feel and what they need
most. We take care of every detail before, during, and after treatment. We
listen to and respond to their needs. We do our job well so patients can
focus on improving their health.
Opportunity
At Bupa, we constantly seek ways to minimize costs, offer the best services,
and keep our Provider Network current with the market’s best hospitals and
providers. We continuously strive to improve the time it takes to process
claims, thus making our service even more efficient.
Experience
More than thirty years of experience in the Latin American and Caribbean
market allows us to offer high-quality products and the best service for your
company and employees.
Know-how
We are at the forefront with the latest technology, and our dedicated team
keeps in constant contact with your group plan administrator to ensure that
your employees receive the best service.
Local presence
Our vast knowledge of the Latin American and Caribbean market enables
us to work with local regulations and standards in order to implement
comprehensive health insurance products that provide broad coverage.
What you should know
Bupa offers an excellent service proposition to its members in Latin America
and the Caribbean, who have access to our doctor-led 24-hour helpline. An
experienced team of doctors helps arrange every aspect of a claim, whether
it is a relatively simple day-patient procedure or a major emergency requiring
an air ambulance. They can also answer any questions your employees or
their families may have about a specific condition and planned treatment.
Your direct line to medical expertise
USA Medical Services provides Bupa group members with the most
professional support at the time of a claim. We understand that it is natural
to feel anxious at a time of ill health or an accident, so we will do everything
we can to provide the best care management for your employees.
Easy implementation
With deadlines, budgets, and targets to meet, you want every aspect of
your health care solution to run as smoothly as possible. Every business
has different needs, and we strive to build and maintain good working
relationships with our customers.
If you are currently working with another health care provider, Bupa will help you
make the transition as easy as possible. Our account managers are trained to
provide you with administrative support to implement your new plan.
USA Medical Services
Bupa offers an excellent service proposition to its members in Latin America
and the Caribbean, who have access to USA Medical Services, our doctor led
24-hour helpline. This team of doctors helps arrange every aspect of
a claim, whether it is a relatively simple day-patient procedure or a major
emergency needing an air ambulance. The USA Medical Team can also
answer any questions your employees or their families may have about a
specific condition and planned treatment.
Your direct line to medical expertise
USA Medical Services provides Bupa members with the greatest professional
support when submitting a claim. We understand that it is natural to feel
anxious at a time of ill health, and that’s why we make every effort to help
them coordinate their treatment as easily as possible, and to provide them
with any advice and assistance they may need.
USA Medical Services offers your employees and their families the peace
of mind they deserve. In the event of a medical crisis, regardless of whether
they need to schedule a medical appointment, be admitted to a hospital,
or require an air ambulance, our medical professionals are just a phone call
away, 24 hours a day, 365 days a year.
Just a phone call away
In case of an emergency, USA Medical Services mobilizes its extensive global
emergency air and land transport system. We provide advance notice to
the medical facility, maintaining a continuous communication during the
transfer. While the initial care and treatment are being provided, USA Medical
Services closely monitors patients’ progress and reports any change in their
condition to their family and loved ones.
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