Website Privacy Notice
We may collect individually identifiable information about you from you, your, your employer or other sources. Bupa only uses and discloses such information about you as iterated in the Privacy Rule established under the Health Insurance Portability and Accountability Act of 1996 (HIPAA), any other applicable laws and regulations or agreement with you.
A Special Note About Children
Bupa is committed to protecting the privacy of children. This Site is not designed or intended to attract children 13 years and under. We do not collect any personal information from any person if we know such person is a child under the age of 13. BY ACCESSING THIS SITE, YOU REPRESENT THAT YOU ARE 13 YEARS OF AGE OR OLDER.
Information About You That We Collect
You, your employer or third party vendors providing services on behalf of you may furnish us information about you, such as your name, date of birth, health plan ID number, and zip code, and, in certain circumstances, your health plan. Third party vendors may furnish information to us related to your health, such as medical and pharmacy claims, health risk assessment information or other administrative data, in order for us to provide the services of this Site to you. We also may collect information directly from you through your use of the Site, including, but not limited to: demographic information (such as your name, address, date of birth, email and IP address) and information related to your health (such as your height, weight, medication history or experience with certain conditions or treatments), or other information.
As with many other websites, the Web servers used to operate the Site may collect certain data pertaining to you and the equipment and communications method that you use to access the Internet and the Site. We also may collect other identifying information from or about you in connection with your use of the Site. For example, we may collect and store the content of, and data regarding, any correspondence you may have with us or our representatives, regardless of the subject matter or the mode of communication by which such correspondence is made.
How We Use Information about You
We use information about you that you provide through the Site, or that we otherwise collect, to provide services to you on behalf of you and to run our Company operations. For example, we may use information about you to notify you of opportunities, products, services or other business reasons, We may also use the information that you provide us with to send you information, electronically, by mail, telephone or other means, Bupa also may use information about you to provide services to you or to ensure that software, hardware and other systems are working correctly and securely.
Bupa may combine information about you with information about others who use the Site and remove all personal identifiers from the resulting combined information to create “de-identified information.” We use de-identified information in the development of products and services to meet the continuing needs of our clients, and to analyze and improve the content, features, materials, and opportunities that we may make available on the Site.
If you contact us for support or assistance, we may use information about you or your computer that you provide for purposes such as verifying whether your computer meets the minimum requirements needed to use the Site and our various services.
Data collected by our Web servers or otherwise through use of the Site may be used by us, For instance, the Company may use the data to facilitate Site operation and system administration, to generate aggregated, non-identifiable statistical information, to monitor and analyze Site traffic and usage patterns, and to improve the content and content delivery with regard to the Site and the content, materials, opportunities, and services that we describe or make available on the Site. This data may reveal such things as the Internet Protocol address assigned to your computer, specific pages that you accessed on the Site or immediately prior to visiting the Site, and the length of time you spend at the Site, but without combining these data with other sources of information, they do not readily or personally identify you. For security reasons and to confirm the integrity of our data, however, we may combine components of these data with other sources of information that may identify you.
How We Share or Disclose Information About You
We may share information about you with your health care providers and authorized representatives to provide the services of this Site and for other purposes as iterated by HIPAA. We may decide from time to time to utilize a number of trusted business partners in delivering the content available on or through this Site to you. To the extent necessary for purposes of operating the Site, communicating with you, or fulfilling your requests for our services, we may share information about you with these business partners. When we use other companies to provide services to us, we require them to protect the confidentiality of any personal information they receive from us or collect on our behalf and to use such information only for the limited purpose of providing the services on our behalf.
In certain limited circumstances, we may disclose information about you, including protected health information, if we become subject to a subpoena, search warrant or court order, or if we are otherwise legally required to disclose such information. Bupa may, for instance, disclose information about you as necessary to establish or exercise our legal rights, to enforce the Terms and Conditions of Use, to assert and defend against legal claims, in connection with a corporate transaction resulting in a transfer of the assets or line of business relating to such data, to protect, secure or amend our data, systems, products or services, and to investigate, prevent, or take other action regarding actual or suspected illegal or fraudulent activities. Bupa also may disclose such information in special cases, such as in response to a potential threat to the physical safety or well-being of you or others or to protect property.
Our Use of “Cookies”
“Cookies” are small files of data that reside on your computer and allow us to recognize you as a Bupa client if you return to the Site using the same computer and browser. We send a “session cookie” to your computer if and when you log in to your Bupa account. These cookies allow us to recognize you if you visit multiple pages in the Site during the same session, so that you don’t need to re-enter your password multiple times. Once you log out or close your browser, these session cookies expire and no longer have any effect.
We also use longer-lasting cookies to display your user name on our sign-in form, so that you don’t have to retype the e-mail address each time you log in to your Bupa account. Our cookie files are encoded so that any information stored in them may only be interpreted by the servers on the Site.
Web browsers and other software allow you to erase cookies from your computer’s hard drive, to block or reject all cookies, or to receive a warning before a cookie is stored. If you choose to reject cookies, you may not be allowed access to the Site or it may not operate efficiently or the way it was intended.
Bupa Provides the Site in a Secure Environment
Bupa maintains physical, electronic, and procedural safeguards designed to comply with applicable standards to help guard information about you and to assist us in preventing unauthorized access to that information. Nevertheless, no set of security safeguards is guaranteed to be impenetrable. We cannot and do not guarantee that communications to or from the Site, or that data transmitted or stored on or through the Site, are or will be totally secure from loss, misuse or unauthorized access by third parties.
Bupa maintains identifiable information about you on this Site exclusively on servers located in the United States.
You Have Options
When corresponding with Bupa or our representatives, or when making a request for information or otherwise interacting with Bupa through the Site, you choose what information to supply, what questions to pose, and what comments to make, whether you wish to receive further information, and how we should provide such information. Please take care to share only information that you believe is appropriate.
There may be opportunities on the Site for you to opt-in or opt-out of certain uses and disclosures of information specific to particular tools or sections of the Site. There also may be opportunities for you to designate how you would like your e-mail address to be used or not used by Bupa for purposes related to the services provided through the Site. Please take care to evaluate these options where they are available.
If you wish to remove information about you from the Site, please contact Bupa at the following address:
Bupa Latin America
Attn: Privacy Officer
7001 Southwest 97thAvenue
Miami, Florida 33173 USA
Please be aware that it may not be technologically possible to remove each and every data record from our servers.
If you have any questions or concerns regarding the privacy of your information, please contact Bupa at the above address. Bupa is committed to maintaining the privacy and security of your information consistent with all applicable legal requirements and the terms of this Policy and will review all legitimate concerns.
BY ACCESSING OR USING THE SITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND CONSENT TO OUR PRIVACY PRACTICES AND TO THE USES AND DISCLOSURES OF INFORMATION THAT WE COLLECT ABOUT YOU AND YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF USE APPLICABLE TO YOU.
This Privacy Notice is effective as of June 17, 2011.